The voice APIs playbook for enterprise brands

Programmable Voice from Tata Communications transforms how enterprises connect with their customers. By embedding voice functionality directly into applications through APIs, businesses can replace legacy telephony with flexible, intelligent workflows that improve efficiency, security, and customer experience. From secure transaction alerts and appointment reminders to delivery confirmations and real-time support, Programmable Voice empowers organisations across industries to automate communication, protect privacy, and scale globally—without the complexity of traditional telecom infrastructure. Intelligent Voice Workflows at Scale – Automate calls, IVRs, and verifications through APIs to reduce friction and improve engagement across every customer journey. Industry-Specific Solutions – Trusted use cases for BFSI, eCommerce, Healthcare, and Travel, including voice OTPs, EMI reminders, delivery confirmations, appointment scheduling, and travel alerts. Reliable, Secure Global Infrastructure – Built on Tata Communications’ Tier-1 voice network with fraud prevention, redundancy, and coverage in 60+ countries, ensuring secure, always-on communication.